Official Support Guide

Master Applications & Understand Letters: Krankenkasse (AOK, TK etc.)

Content Verified

by Bureaucracy Experts • Jan 2026

Whether you've received mail or need to fill out an application (e.g., for the Krankenkasse (AOK, TK etc.)) – we guide you step-by-step to the solution.
Our AI assistant is specifically trained to process documents from the Krankenkasse (AOK, TK etc.) without errors.

What is this office for?

The Krankenkasse (Health Insurance Fund) is your most frequent companion in the German system. Health insurance is mandatory for every resident in Germany. You are either insured under the gesetzliche Krankenversicherung (GKV - public) or the private Krankenversicherung (PKV - private). How it works: You choose your provider (AOK, TK, Barmer, etc.). They all cover 95% of the same basic medical services by law, but they compete through Zusatzleistungen (like professional dental cleaning or travel vaccinations) and the Zusatzbeitrag (additional contribution). In 2026, the average contribution rate is around 16.3% of your gross salary, shared between you and your employer. Key Features and Benefits: - Familienversicherung: If your spouse or children earn very little (< 505€/month in 2026), they are insured for FREE under your policy. You must submit a "Bestandspflegebogen" once a year to confirm this status. - Krankengeld: If you are ill for more than 6 weeks, your employer stops paying. The Krankenkasse then pays Krankengeld (approx. 70% of your gross income). It is crucial that your Arbeitsunfähigkeitsbescheinigung (AU-certificate) has NO GAPS, otherwise, you lose your entitlement. - Zuzahlungsbefreiung: If you spend more than 2% (1% for chronically ill) of your income on pharmacy recipes, you can get a "Befreiungsausweis" to stop paying for medications. The 2026 Digital Patient Record (ePA): The elektronische Patientenakte (ePA) is now the required standard. All your diagnoses, medications, and treatments are stored on your Gesundheitskarte (health card). This avoids double testing and dangerous drug interactions. Our AI helps you understand the "Leistungsbescheid" from your insurance, explaining why certain treatments were approved or rejected.

"The Krankenkasse pays for your doctor visits and medication. They send you the health card and insurance information."

Source: Information based on SGB (Social Code) & official 2026 government updates.

Why you got mail from Krankenkasse (AOK, TK etc.)

  • You need a membership certificate (Mitgliedsbescheinigung) for a new job.
  • You are sick for more than 6 weeks and need Krankengeld.
  • You want to declare a family member for free insurance (Familienversicherung).
  • You received a letter about increasing contributions (Beitragserhöhung).

How we help you

  • Instant Translation: Upload your letter and see it in your native language.
  • Deadline Detection: We highlight exactly when you need to reply.
  • Action Items: Get a clear list of what the Krankenkasse (AOK, TK etc.) wants you to do.
Understand my Document now

No fear of complicated forms

We don't just help you understand what the Krankenkasse (AOK, TK etc.) wants from you, we help you prepare the response or the new application together.

Application help:

We explain every field in the form.

We have the solution for every application

We have the solution for every application

1
What does this mean?

The Health Card (Gesundheitskarte)

You need to upload a photo to get your card. In 2026, this card is your key to the e-prescription system (E-Rezept).

How to fill out Krankenkasse (AOK, TK etc.) - The Health Card (Gesundheitskarte)
2
What does this mean?

Sick Pay (Krankengeld)

If you are sick >6 weeks, your employer stops paying. The Krankenkasse pays ~70% of your salary. You must submit the Arbeitsunfähigkeitsbescheinigung on time!

How to fill out Krankenkasse (AOK, TK etc.) - Sick Pay (Krankengeld)
3
What does this mean?

Bonus Program

Submit your Bonusheft (stamped by dentist/doctor) once a year to get cash back or premium reductions.

How to fill out Krankenkasse (AOK, TK etc.) - Bonus Program

Typical documents of this office

We support all documents issued by this office, such as:

Mitgliedsbescheinigung
Krankenkassenkarte-Anschreiben
Zuzahlungsbefreiung

Frequently Asked Questions

How do I change my insurance?

You can switch every 12 months. Just sign up with a new Krankenkasse; they handle the cancellation for you.

What is the 'Zusatzbeitrag'?

It's an additional fee (avg. 1.7% in 2026) that each insurance charges on top of the statutory 14.6%. It varies between providers.

Is dental cleaning covered?

Usually no, but many offer a subsidy (Zuschuss) if you use their bonus program.

Related Topics

German bureaucracy often involves multiple offices. You might also be interested in:

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